Handling Workplace Harassment Complaints
At KeystoneHR, we know that small and medium-sized businesses often face the same workplace challenges as larger organisations, but without the luxury of dedicated HR teams. One of the most sensitive issues is handling harassment complaints—where the stakes are high for employee wellbeing, legal compliance, and company reputation. This case illustrates how SMEs can respond effectively and proportionately, using clear processes that protect individuals, meet legal obligations, and reinforce a culture of respect. This example we'll show how practical steps, trauma‑informed practice, and fair investigations can safeguard both people and business.
Managing Career Progression in an SME Without a Clear Path
Traditional career progression that large employers can offer is much more difficult to put in place for SMEs, however what SMEs offer is far more variety within existing roles. But how do you retain your employees when they're ready for that growth and recognition?
Managing Flexible Working Requests in an SME
Flexible working requests are not just on the rise — they are the norm following the adjustments we all put in place during the Covid pandemic. The new Employment Rights Bill has also introduced day-one request rights, with a new consultation process expected to be fully in force by 2027.
Managing Long‑Term Sickness Absence Mental health
At KeystoneHR, we understand that sickness absence—whether short‑term or long‑term—can place significant strain on SMEs. With smaller teams, every absence has a bigger impact, and managers often lack the time or expertise to navigate complex HR processes and employee needs.
Performance Management Without a Formal HR Department
At KeystoneHR, we support clients through the people challenges that don't always neatly fit into a manager's day job, especially in smaller businesses. Sometimes that means guiding a difficult conversation; other times it's designing a simple process that keeps things fair and consistent.
Probation management aligned to the new UK ERB
The UK Employment Rights Bill (ERB), taking effect from late 2025 with further sections expected in 2026 and 2027, introduces major reforms to probationary periods — and SMEs need to be prepared.
Redundancy in a Small Team
At KeystoneHR, we help SMEs navigate sensitive workforce changes like redundancy with fairness, compliance, and compassion. In small teams, every role matters, so the impact of redundancy can feel deeply personal.
Sickness absence management – Mid to short term
For many of our clients sickness absence feels like a minefield, let alone adding the factor that they are typically SMEs so they can really feel any downtime, plus the new Employment Rights Bill introducing Day-one rights for sick pay from April 2026 to consider.
Client Testimonial from Fiona Webb, Sunny Days Children’s Nursery
We have been working with Keystone HR for all our HR needs, including recruitment, staff administration, policies and procedures, and handling day-to-day HR issues. The support has been outstanding and has given us real peace of mind knowing our HR is in expert hands.